Policies and participant information

Legal & privacy

Plain-language terms for purchasers, study participants, and visitors.

Effective July 29, 2026

Privacy policy

Get The Ring Right ("we," "us," or "our") operates gettheringright.com and the Visual Preference Market Study. This policy explains the information we collect and how we use it.

Information we collect

Purchaser information, including name, email address, order, selected service, recipient contact details, and account activity.
Participant information, including study access, visual choices, response timing, progress, and the resulting preference profile.
Operational information needed for security, fraud prevention, delivery, support, and legal compliance. Payment-card information is handled by Stripe and is not stored by us.

How we use and disclose information

We use information to provide purchases, deliver study messages, maintain progress, create ring recommendations, send digital gifts, prevent abuse, issue eligible refunds, provide support, and improve the service.

Individual study choices may be used to prepare a personalized jewelry recommendation for the customer who commissioned the study. The commissioning customer does not receive the participant's contact information, gift-selection information, or account credentials.

We may combine responses and remove direct identifiers to create jewelry preference, inventory, product-selection, and design insights. These aggregate or de-identified insights may be sold or licensed to jewelers and other jewelry businesses. We do not sell participant names, contact details, survey codes, or the participant's relationship to a commissioning customer, and recipients of aggregate insights may not attempt to reidentify anyone.

Service providers

We disclose only the information needed to vendors that host the service, process payments, deliver messages, provide digital gifts, prevent abuse, store data, or generate design-reference images. Current categories include Netlify, Supabase, Cloudflare, Stripe, Resend, Tremendous, OpenAI, and an SMS provider if SMS is enabled. Their own terms and privacy practices also apply.

Retention and security

We retain information only as reasonably necessary to provide the service, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations. We use access controls, signed links, encryption in transit, and restricted server credentials, but no online system can guarantee absolute security.

Your choices

You may request access, correction, deletion, or information about our use of your personal information by emailing ceo@gettheringright.com. We may verify your email address or survey code before acting. Legal, accounting, fraud-prevention, and security records may be retained where permitted or required.

The service is intended for U.S. adults age 18 or older and is not directed to children.

Terms of service

By purchasing, accessing an account, or beginning a study, you agree to these terms. If you do not agree, do not use the service.

The service

Get The Ring Right provides visual preference studies, design-direction reports, public product references, and, where included, AI-generated concept images. Results are informational. They are not an appraisal, engineering drawing, gem certification, manufacturing specification, or guarantee that any person will prefer or purchase a particular ring.

A qualified jeweler must confirm ring size, stone measurements, materials, durability, tolerances, final CAD, price, and manufacturability before production.

Purchaser responsibilities

You must be at least 18 and provide accurate purchaser, recipient, timezone, and contact information.
You must have a lawful basis and permission to provide the recipient's contact information.
You may not use the service for harassment, impersonation, unsolicited bulk messaging, fraud, automation, scraping, or unlawful surveillance.
Survey links, codes, and dashboard credentials must be kept private.

Payments and availability

Prices are displayed before checkout and are one-time charges unless clearly stated otherwise. Stripe processes payment. We may reject or cancel abusive, fraudulent, duplicate, or technically invalid orders. Service availability, third-party links, and generated outputs may change, and we may correct errors or suspend the service for security or maintenance.

Ownership and acceptable use

We retain rights in our software, interface, scoring methods, and original materials. Purchasers may use their delivered result for personal ring selection and share it with jewelers. Third-party ring photographs, product names, trademarks, and links remain the property of their respective owners.

Disclaimers and liability

To the maximum extent permitted by law, the service is provided "as is" without warranties of uninterrupted operation, merchantability, fitness for a particular purpose, or a particular personal or commercial result. To the maximum extent permitted by law, our total liability arising from a purchase will not exceed the amount paid for that purchase. Nothing in these terms limits rights or liability that cannot legally be limited.

Refund policy

Managed invitation plans

A managed invitation purchase receives a full refund to the original payment method when the recipient has no link or study activity, the invitation and all three eligible follow-up messages are confirmed sent, and the study expires without a response. The introductory primer is not one of the three follow-ups.

A click, study start, or completion counts as a response for this guarantee. A decline or opt-out stops all messages and is not a no-response event. Incorrect contact information, invalid addresses, hard bounces, purchaser cancellation, and circumstances that prevent the full sequence from being sent are reviewed case by case and do not automatically qualify.

Lite

Lite purchases are final because the self-directed survey code and digital service are made available immediately. Lite does not include managed invitation delivery or a completion gift.

Other requests

Except for the no-response guarantee above, purchases are non-refundable. We may approve an exception case by case. Email ceo@gettheringright.com with the purchaser email and survey code. Approved refunds are returned through Stripe; bank processing time is outside our control.

Participant gift terms

Eligible participants in managed studies receive one $20 recipient-choice digital gift after valid completion. Lite studies do not include a gift.

The participant must be at least 18 and complete the study honestly using the single-use code.
Duplicate, automated, fraudulent, or materially incomplete submissions are ineligible.
The gift is sent through our reward provider to the invitation contact. Available redemption choices depend on provider availability and location and may change.
No purchase is required, and selections do not affect eligibility or gift value.
Provider delivery, expiration, replacement, and redemption rules may apply. The participant is responsible for any personal tax obligation.

For delivery problems, email ceo@gettheringright.com with the survey code. Do not send payment credentials or government identification by email.

Data requests

To request access, correction, or deletion, email ceo@gettheringright.com. Include the email address involved and, if available, the survey code. We may send a verification message before acting.

Do not email payment credentials, government identification, or another person's private information. We will respond within the period required by applicable law.

Contact and support

Customer support, participant questions, legal notices, privacy requests, and refund requests are handled directly by the operator.

Email ceo@gettheringright.com